RETURN & EXCHANGE POLICY
Thank you for choosing to shop with EGG Atelier, where we take pride in creating unique and beautiful handmade crochet items. Each product is crafted with love and care, resulting in a one-of-a-kind piece of art. We understand that handmade products may vary slightly in appearance and color due to the artisanal nature of our work. Here is our return and exchange policy to ensure your satisfaction:
1. Defective Items:
- We take quality seriously, and every effort is made to ensure that our products meet the highest standards. However, if you receive an item that is defective or damaged, please contact us within 7 days of receiving your order.
- To report a defective item, please email us at firstname.lastname@example.org with clear photographs of the defect. We will assess the issue promptly and provide you with instructions for returning the item.
- If the defect is verified, we will either provide a replacement or issue a full refund, including the cost of return shipping.
2. Variations in Handmade Products:
- Due to the nature of handmade crochet, each item may have slight variations in color, size, and texture. These variations are not considered defects but rather part of the unique charm of our products.
- We use white yarn as a base for micro-crochet items before coloring, so slight color variations may occur in the final product. We strive to match the product as closely as possible to the images on our website.
- Please keep in mind that computer monitors may display colors differently, and lighting conditions can affect how colors appear in photographs.
3. No Refund or Exchange for Non-Defective Items:
- We do not offer refunds or exchanges for items that are not defective. This includes items that may have slight variations in color or size due to their handmade nature.
- We encourage you to review the product descriptions and images on our website carefully before making a purchase to ensure that you are comfortable with any potential variations.
4. Cancellation Policy:
- You may cancel your order within 12 hours of placing it, as long as it has not yet been shipped. If you wish to cancel your order, please contact us immediately.
5. How to Initiate a Return or Exchange:
- To initiate a return or exchange for a defective item, please email us at email@example.com with your order number, a description of the defect, and clear photographs.
- We will respond to your request within 2 business days with further instructions.
At EGG Atelier, we are committed to providing you with high-quality, handmade crochet items. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact us at firstname.lastname@example.org. We value your support and trust in our products and strive to ensure your shopping experience with us is enjoyable and worry-free.
Thank you for choosing EGG Atelier, and we look forward to serving you again in the future.